**Job Description**:
Consultant
**Job Summary**:
- **Location**: Sao Paulo
- **Project role**: Consultant
- **Qualification**: B-Tech
- **Experience**: 4.5-8 Years
- **Skills**: Program Management
- **No.
of positions**: 1
**- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activ