Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
In Systems Management SAP Basis at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management - then this role is for you.
Main atributions:
- Support and management of SAP environments
- Analysis and optimization of environment performance (capacity and performance) and SAP reports (EarlyWatch, EarlyWatch Check, GoLiveCheck, TPO, etc.)
- Develop and implement environmental monitoring (continuous monitoring)
- Implement automatic incident resolution automations (auto-healing)
- Responding to highly complex and critical incidents and requests
- Planning and execution of highly complex and/or impact technical windows
- Propose/implement improvement solutions for managed environments
- Creation of runbooks, procedures and environment documentation
- Participate in solution definitions/technical consultancy in problem solving
- Resolution of failures related to SAP environments.
- Carrying out Installations, System Copy, Updates, Upgrades, Migrations, in existing on-demand and new environments.
- Carrying out Updates, Deploys and version analysis looking for fixes
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- Proven experience in system management, network administration, and technical support
- A solid understanding of operating systems (such as Windows, Linux, or Unix), networks, and software systems
- Familiarity with cyber security, incident response, security operations, vulnerability management, IT security architecture, risk management, cyber threat hunting, and cyber security standards
- Expertise in data warehousing, database administration and design, data quality, data modeling, data architecture, and various programing languages
- Proficient knowledge of network routing and switching, network troubleshooting, engineering and infrastructure, load balancing, and virtual private networks
Preferred Technical and Professional Experience
- Solid knowledge in administration and support of SAP Netweaver, ECC, BW, BO, EP, PI/PO, HANA, ASE, S4HANA, CRM, SCM, Solution Manager, Wily Introscope, TREX, Content Server, IDM/VDS, Web systems Dispatcher, Router, Cloud Connector and others.
- Knowledge in Installations, Systems Copy, Updates, Upgrades, Migrations, installations of new SAP Products and Solutions, technical review and resizing.
- Knowledge in managing environments in Multi-cloud infrastructure (on premise, AWS Cloud, Google Cloud, Azure and IBM Cloud).
- Knowledge in managing environments on AIX, Linux, Windows and High Availability / Cluster operating systems (MSCS and PowerHA/HACMP).
- Knowledge of Shell Script
- Performance Analysis and Advanced Problem Troubleshooting
- Proactivity and ownership
- Ability to commun