Job Purpose The duties of a Collections Associate include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
This individual will resolve and escalate disputes of accounts following the escalation process.
The Collections Associate will utilize multiple technological systems and a high volume of emails and calls to complete daily tasks.
Duties and Responsibilities Timely and properly communicating with customer through ATC (AnytimeCollect) in accordance with the proven process and credit classes set forth.
Calling past due accounts and scheduling follow-ups within ATC.
Working with the customer accounts to ensure timely payments for invoices are received.
Manage and complete all collections related administrative tasks, during scheduled times in the shared inbox.
Send statements through ATC templates, sorting, organizing and reconciling against customers Accounts Payable notes.
Escalate past due accounts to Collections Supervisor/DOCC Send customer disputes to terminals, per diem and chassis team for resolution.
Escalating unresolved disputes after 3rd request to Collections Supervisor/DOCC.
Reviewing customer credit limits to ensure they are within limits and credit terms.
And send weekly review to Collections Specialist, Collections Supervisor/DOCC.
Ensure resolved invoice disputes are sent for completion/final approval/adjustment.
Obtain missing remittance for payments.
Review misapplied checks, short-payments, over-payments and submit to Collections Specialist/Collections Supervisor for review/final approval.
Remain organized and focused in fast paced high email/call volume environment.
Taking credit card payments from COD customers, ensuring proper opening and closing of COD accounts.
Working within customers systems if needed for collections