Role Description: As an IT Device Lifecycle Management (DLM) Support Specialist, you will play a key role in ensuring the efficient management and execution of the IT asset lifecycle processes across regional operations.
You will be responsible for overseeing the end-to-end fulfilment and support of end-user devices, ensuring the seamless delivery of replacement requests, and maintaining high-quality standards in IT asset management.
Your responsibilities will include tracking the fulfilment of IT asset requests, ensuring devices are properly decommissioned at end-of-life (EOL), and maintaining the accuracy of asset records in the Configuration Management Database (CMDB).
Skills and Qualifications: Strong organizational skills with attention to detail; highly organised and efficient Excellent ability to prioritise effectively, managing multiple tasks with competing deadlines Strong troubleshooting and problem-solving abilities Familiarity with ticketing systems and asset management tools (e.g., CMDB, ITSM platforms) Effective communication skills, with the ability to collaborate across regions and teams Strong team player with the ability to build relationships and work with multiple stakeholders across geographies Ability to manage multiple priorities and meet deadlines within agreed tolerances Experience of working in a fast-moving IT environment Knowledge of device lifecycle management processes and operations preferable but not essential Our #wiproites have: • Food Vouchers; • Childcare assistance; • 100% Life Insurance; • Annual bonus (PLR); • Two training platforms: WiLearn with 10,000 trainings • Discounts for purchases and courses in a partner network; • #IPreferToRefer(Wiplinks) - every contributor earns a bonus for referring a person who also becomes a #Wiproite.
• Recognition program for time in the company: commemoration with certificate + points in the "Winner Circle" program; • Yoga, Pilates and Meditation classes; • Online Nutritionist Program: encouraging good eating habits and defining a nutritional plan; • Lectures and workshops: encouraging health and well-being, Career Workshops, Leadership Development Plan.
Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law.