JOB PURPOSE:Sea Logistics Operational Care Supervisor is part of a team in the Operational Care Center responsible for coordinating transport activities by:Executing the necessary bookings with our partners-Executing the requisite data entry-Ensuring the customer complaints are resolved with priority-Managing and driving an Operational Care team if required-Generating the required documentation and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols. Sea Logistics Operational Care Supervisor may from time to time if trade management do not control this function on a given trade, be responsible for managing the coordination of customer shipments by securing spot buy rates and capacity MAIN RESPONSIBILITIES To create/complete shipment details in our internal data management system (Carrier/Vessel, Item description, etc) To coordinate with customer care, haulers and carriers To create files for consolidation container (Master/Single) To review and insure alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations, compliance and rate and routing information into consideration To ensure profit maximization To immediately report problems, operation disputes or discrepancies to the direct report. To monitor operational performance of carriers and other vendors and escalate/create awareness if performance and commitments are not being delivered-Initiate and resolve any rate discrepancies To work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations To support the Customer Care team in resolving complaints To manage an Operational Care Team if required. Formação Acadêmica: Não informado Salário: A combinar Cargo: Analista de importação Empresa: Gluck Soluções Empresariais Seleção e agenciamento de mão de obra. Ramo: Comércio Exterior (Importação/Exportação) (IB)