Bueno Law is looking for a Polyglot Collections Agent!
Do you thrive in a fast-paced environment? Are you detail-oriented, persistent, and skilled at handling financial transactions while providing excellent customer service? Do you enjoy working with clients to ensure their payments are processed smoothly and efficiently? Are you fluent in English, Portuguese, AND Spanish? Can you handle conflict? If this sounds like you, we have the perfect opportunity for you!
At Bueno Law, we believe in changing lives through advocacy and excellence, which requires financial organization and accuracy. As a Collections Agent, you will play a crucial role in ensuring timely payments from clients, maintaining accurate records, and supporting our legal team by managing financial transactions efficiently.
Who Are We?
Bueno Law is a queer immigration law firm passionately serving the Latin American LGBTQ+ community, survivors of domestic violence, victims of human trafficking, and other disempowered clients who are facing immigration challenges. We empower our clients through humanitarian visas and fight their deportation.
This is a remote, full-time role with endless opportunities for growth. Come work for a mission-driven organization that values your contributions!
What You’ll Do:
* Monitor accounts, reach out to clients regarding upcoming, overdue, or outstanding payments, and negotiate payments.
* Provide clear explanations about payment plans, due dates, and consequences of missed payments.
* Contact clients when there is a change in their contract, and make sure they understand why there is a change, and agree to it.
* Assist clients with payment processing, ensuring they understand their options.
* Maintain a professional and empathetic approach when discussing financial obligations.
* Communicate with the production team to halt any cases that have severe accounting issues.
* Ensure accurate recording of payments and invoices in the system.
* Work with the finance team to reconcile payments and resolve discrepancies.
* Maintain up-to-date records of all financial interactions in our case management software.
* Generate and send invoices, receipts, and payment confirmations.
* Ensure compliance with financial policies and procedures.
* Support other administrative tasks as needed.
* Identify ways to streamline the payment collection process.
What Success Looks Like:
* Timely Collections: Ensure at least 90% of payments are received on time.
* Accuracy: Maintain error-free financial records and invoices.
* Efficiency: Assure that no work is completed until the account has been cleared for the month.
* Client Satisfaction: Provide clear and supportive communication regarding payments.
What We’re Looking For:
* Strong organizational skills and attention to detail.
* Excellent communication skills with the ability to handle sensitive financial conversations professionally.
* Ability to handle conflict in an assertive manner.
* Experience in billing, collections, finance, or customer service (law firm experience is a plus).
* Proficiency with financial software, Google Drive, and case management systems.
* Fluency in English, Spanish AND Portuguese.
* Ability to manage multiple accounts and deadlines while maintaining confidentiality.
* A proactive, persistent, and empathetic approach to payment collection.
What We Offer:
We provide competitive pay, paid vacation, sick leave, birthdays off, quarterly performance bonuses, and more. We follow the U.S. paid holiday schedule and work Monday-Friday, 9 am-6 pm PST.
This is your chance to join a team that’s changing lives while ensuring financial stability for our firm and our clients. If you're ready to take on this important role, send your resume to HR@buenolaw.net with the subject line Collections Agent Position. Candidates should be ready to start immediately. Applications through will not be reviewed—only those following the application protocol will be considered.
We can’t wait to meet you!