We are a global technology powerhouse with a bold vision to deliver Smarter Technology for All.
Ranked #248 in the Fortune Global 500, we serve millions of customers every day in 180 markets.
Our full-stack portfolio includes AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.
Job Description
The Support Technical Analyst provides technical support to customers and service providers, identifying quality and product performance problems in the field.
Main Responsibilities:
* Provide first-level PC hardware technical support to customers and service partners, collecting information and proposing solutions.
* Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams.
* Evaluate and escalate quality cases to local and global engineering teams, providing necessary information and samples.
* Monitor product quality indicators in the field, identifying possible problems or deviations.
* Implement training programs for partner employees on repair procedures.
* Prepare presentations, organize, consolidate, and synthesize information using Excel and PowerPoint.
* Maintain effective communication in written and spoken English.
Requirements:
* Bachelor's degree in Engineering, IT, or related fields.
* Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS).
* Ability to communicate effectively, especially in challenging situations facing customers.
* Advanced knowledge of Microsoft Office, mainly Excel and PowerPoint.