The Opportunity:
Accounts Receivable Analyst
We're looking for a talented individual to join our Global Service Centers (GSC) in Mexico and Brazil as part of our GSC Americas team. As an Accounts Receivable Analyst, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth.
This is a fantastic opportunity to propel your career with a world leader in transport and logistics. You'll have the chance to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Key Responsibilities:
1. Assist customers with difficulties in using the Billing Portal for payments by bank slip, analyzing the information provided to identify the action to be taken and presenting the best solution to the customer.
2. Identify discrepancies that prevent the customer from paying, analyzing the data in the internal systems and other sources of information, to forward the issue and seek a solution with the responsible areas and providers.
3. Report problems with the Flex Billing Portal with the developer, analyzing the information obtained in advance and determining whether the source of the problem is internal or external, to adequately direct the solution.
4. Ensure the cancellation of amounts owed by defaulting customers, by writing off the titles in the Financial System and with written authorization according to internal procedure, complying with the instructions of the accounting area on the control of the