**_Job Family Definition:_**
Manages the end-to-end operational business relationship for customer and partner accounts.
Acts as the single point of sales operations accountability and execution for assigned clients and accounts.
Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience.
Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners.
May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.
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Management Level Definition:_**
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**Responsibilities**:
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- Leads project teams responsible for the design and implementation of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support across multiple segments and business areas.
- Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas
- develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs
- Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture.
- Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs, and activities
- Drives innovation and integration of new technologies and initiatives into sales operations tools and activities
- Provides guidance and mentoring to less-experienced staff members
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Education and Experience Required:
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- First-level university degree or equivalent experience; advanced university degree preferred.
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 2-4 years of experience supporting
- global/regional accounts or large, complex domestic accounts.
- Project management experience preferred.
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Knowledge and Skills:
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- Experience designing and implementing overall process and tools management and improvement frameworks to provide operations support for sales activities
- Excellent analytical, statistics and problem solving skills.
Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
- Excellent written and verbal communication skills
- mastery in English and local language.
- Ability to effectively communicate sales operations architectures, plans, proposals, and results, and negotiate options at senior management levels.
1116639
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office