EOS - Service Delivery Specialist – 3 Vagas
Local de atuação: Remoto
Inglês: Fluente (Mandatório)
Espanhol : Fluente (Diferencial)
Responsabilidades e atribuições:
•SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
•Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
•Serve as an escalation point for technical issues related to the EOS customer landscape.
•SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
Requisitos e qualificações:
•Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
•Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. •Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
•Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
•Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. •Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
•Collaborate with Product Development and support for roadmap, feature and bug fixes.
•Proficient in analytical and solution-oriented thinking.
•Excellent written and verbal communication skills in English