Community Associate
The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work.
At IWG, we lead the way by providing a workspace network that allows our customers to work from anywhere, in over 120 countries worldwide.
We're looking for someone who can help us expand our network, provide more freedom to people and businesses, while maintaining a great work-life balance and competitive benefits.
The Opportunity
As a Community Associate, you will work closely with new and existing customers across various industries, creating and maintaining your own community within our center. Your primary focus will be on managing administrative tasks and support needs for our customers.
A Typical Day at IWG
Your day starts with checking everything is ready before the center opens. You'll handle customer requests, such as WiFi code changes, package delivery notifications, and equipment setup. You'll also ensure accurate invoices and manage incoming calls.
You'll take regular breaks to relax and recharge. In the afternoons, you'll assist customers with printing, invoicing, and office temperature issues. You may also plan and coordinate networking events, collaborating with the Community Manager.
About You
We're seeking someone who excels at multitasking, provides exceptional customer service, and has strong communication skills. You should also be able to:
* Build professional relationships and empathize with customers' needs (Ideally 1+ years of customer service experience)
* Take ownership of problems and find solutions
* Be positive, enthusiastic, and adapt to fast-changing situations
* Use MS Office and other basic IT equipment confidently
* Meet the legal requirements for working in the country and be at least 18 years old
* Have B1 or higher level English communication skills
What We Offer
In addition to a competitive total compensation package, you'll enjoy:
* Work-life balance (no standard nights/weekends)
* Generous paid time off plans (sick and vacation)
* Paid Company Holidays per calendar year (in addition to PTO accrual)
* A quarterly bonus plan program, with a competitive salary rate
* A bright and inspiring work environment
* Training and development opportunities aligned with great career path opportunities
* A professional workplace community (business casual attire required)