Cisco-Netvoice-AdminPosition Type: Fulltime
Location: Sao Paulo, Brazil
Onsite only.
Salary as per the market.We are seeking an experienced Collaboration Technology Subject Matter Expert SME to manage our Cisco Webex Infrastructure Microsoft Teams and other collaboration devices The ideal candidate will have extensive experience in maintaining and troubleshooting collaboration systems ensuring optimal performance and reliabilityKey Responsibilities
Manage Collaboration Infrastructure Oversee the operation maintenance and troubleshooting of Cisco Webex Microsoft Teams and other collaboration devices
System Maintenance Perform regular maintenance tasks including updates patches and backups to ensure the collaboration systems are secure and up to date
Troubleshooting Diagnose and resolve system issues including hardware software and network problems related to collaboration technologies
Performance Optimization Monitor system performance and implement improvements to enhance efficiency and reduce downtime
Documentation Create and maintain detailed documentation of system configurations procedures and troubleshooting steps
Security Management Ensure the security of collaboration systems by implementing best practices and adhering to security policies
Collaboration Work closely with other IT teams and stakeholders to support business operations and projects
Training and Support Provide training and support to other team members and end users as neededQualifications
Experience 10- 12 years of experience in managing collaboration technologies including Cisco Webex and Microsoft Teams
Technical Skills Strong knowledge of collaboration systems including hardware software and associated communication technologies
Problem Solving Excellent analytical and problem solving skills to diagnose and resolve technical issues
Communication Strong communication and collaboration skills to work effectively with cross functional teams
Documentation Proficiency in creating and maintaining comprehensive documentation
Certifications Relevant certifications in collaboration technologies or related fields are a plusPreferred Skills
Experience with other collaboration tools and technologies
Knowledge of networking and security principles
Familiarity with modern IT infrastructure and cloud technologies