Supervising Invoice Auditor Freight Audit
Apply locations: Brazil - Remote
Time type: Full time
Posted on: Posted 3 Days Ago
Your Job SUPERVISING INVOICE AUDITOR:
Location: Brazil - Remote
The Supervising Invoice Auditor ensures a high level of Clients’ specifics and knowledge within the team and supports in problematic cases. He/she is directly involved in newcomers' education and onboarding. The Supervising Invoice Auditor ensures regular monitoring of – a) team level of performance; b) trends/dynamics within the account for timely preventive solving/escalation to Team Lead/Delivery Expert.
Position Specification
Primary/Business Responsibilities:
• Ensure deep Clients’ specifics and processes knowledge within the team (including but not limited to – data processing, communication aspects, analytical support)
• Support new personnel in terms of education and onboarding within the team
• Ensure regular monitoring of – a) generic team level of performance (if all actions are performed by the team timely and correctly); b) trends/dynamics within the account for timely preventive solving/escalation to Team Lead/Delivery Expert
• Identify problematic points, risks, potential mistakes, and ineffective time spent on daily operations and timely escalate them to Operations TL;
• Guide the audit processing team during the UAT business process;
• Timely escalate to Operations Team Lead if the final product of the Audit processing team cannot be delivered on time;
• Guarantee timely updates of business processes and SOPs (APT related part) documentation according to business requirements;
• Assist Operations TL in day-to-day operational issues.
• Ensure that data is processed in accordance with the settled KPIs (if applicable).
Effective Communication Organization:
• Communicate with other teams via JIRA platform regarding job requirements;
• Communicate with external parties (Clients, Carriers) via Transporeon Freight Audit web-platform (Issue Resolution) and JIRA Service Desk platform.
Expected Delivery Results to the Company:
• All actions required from Transporeon Freight Audit are finalized within internal KPIs.
• Invoice audit process is finalized (invoice is approved) within invoice payment term via proactive data handling and potential risks minimization.
KPIs:
1. Internal KPIs:
a. 2 working days is the common KPI for finalization of steps on TP side related to data processing (detailed description is available in OD SOP for each role/step)
b. SLA (Service Level Agreement) in JIRA Service desk platform.
2. Invoice payment due date (where applicable according to the process).
Qualifications:
Education:
• General Secondary Education or Bachelor/Master’s degree preferably in Audit/Logistics/International Economic relations/Banking/Accounting/Finance.
Experience:
• 1+ year of experience within an Audit Processing Team.
Core Hard Skills:
• Proficient user of FRED system;
• Proficient knowledge of account business processes and Client data processing peculiarities;
• Upper-Intermediate level of English;
• Advanced user of MS Office programs.
Soft Skills & Competences:
• Team player;
• Organizational skills;
• Presentation skills;
• Excellent communication skills;
• Interpersonal skills;
• Time and Priority Management skills;
• Customer-oriented;
• Critical thinking;
• Accurate;
• Flexible.
About Us
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial, and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.
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