Job Responsibilities:
* Responsible for the installation, commissioning, or providing guidance for products in the designated region, organizing technical training, maintenance, and upgrade work (including inverters, data collectors, and management systems).
* Handle and resolve on-site service issues for inverters and management systems in a timely manner.
* Coordinate the application and recovery of spare parts.
* Develop technical solutions for photovoltaic inverters and other products; draft and review technical agreements, provide project technical documentation, and draft and review technical tenders.
* Understand customer needs, identify pain points related to products, and develop targeted strategies and solutions to meet customer demands; collect and study medium- and long-term customer requirements for photovoltaic inverters, provide input for product planning and development, and participate in the product development and iteration review process for inverters.
* Responsible for market engagement for photovoltaic inverter products, collecting and analyzing market intelligence, and providing technical support and answering queries for customers' market demands.
Job Requirements
* :Bachelor's degree or above, with 3+ years of experience in digital energy solutions or technical support; experience in product development is a plus
* .Proficient in Portuguese and English, with the ability to use these languages in a work environment
* .Strong interpersonal and communication skills, with the ability to actively listen to customer feedback and promptly meet customer requirements
* .Ability to work in a cross-cultural environment
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