DescriptionSaucon Valley Country Club (SVCC) is seeking a Director of Operations and Banquets who wants to be a part of a dynamic leadership team who is striving for continual growth and development. The ideal candidate is creative and dynamic and will have the opportunity to develop and form a team. They will provide guidance, and leadership to the banquet team, running a large portion of the events. The Director of Operations and Banquets will ensure the facilitation team is setting up and breaking down all functions as according to schedule.The Director of Operations and Banquets will offer support to the Support Services manager by ensuring the team has the necessary resources to meet and or exceed standards. Additionally, the Director of Operations and Banquets will assist the Support Services manager in staffing, scheduling, and oversight of the Housekeeping, Valet and Employee Shuttle.Job Tasks/DutiesBanquets: Manage the staff who work at the facility, including hiring new employees when necessaryServe as liaison between kitchen, service, and management staffResponsible for overseeing the preparation, execution, and breakdown of banquet functions – walking the room to ensure proper setup, based on specifications (table position, place settings, etc.)Responsible for Banquet equipment and storing it in their proper placesEffectively supervise the Banquet staff during all food and beverage service – ensure staff is in proper uniformResponsible for adhering to Club policies and proceduresBuild banquet standard operation procedures and policiesConduct all designated staff/pre-function meetings – giving out assignments to the staffMeet with client during the function to ensure they are satisfied with the service providedAssist in coordinating miscellaneous items for functionsEnsuring that all catering staff members follow safety standards and procedures at all timesEnsuring that all alcohol servers have valid IDs and knowledge of state regulations regarding alcohol serviceDiscussing sales contract details with the Director of Events and Executive ChefConsulting with the Banquet Chef regarding the timing of meal courses to be servedOverseeing the seating of guests, the serving of meals and beverages, and the clearing of tablesManaging the availability of liquor and soft drinks, when requiredPreparing work schedules and completing documentation in a timely mannerAnswering members' questions and accommodating special requestsFacilitation: Work directly with Lead FacilitatorTrain all Facilitation staff in all aspects of facilitation including understanding the required set up listed on a BEO.Ensure all club events, private parties and golf events are set up and broken down properly in an organized and timely manner.Responsible for ensuring all club property used for facilitation (moved and stored) is handled with care including any automotive vehicles.Enforces compliance with established club dress code for the department while on club property.Oversees that all employees behave in a professional, respectful and appropriate manner at all times.Ensure staff payroll is correct and accurate. Submit changes as needed.Create and communicate daily worksheets for upcoming events.Valet: Work directly with Support Services ManagerReport and submit accident paperwork that involved a valet team member and a member vehicle.Make staff aware of any club events, private parties and golf events that may run in conjunction with the valet departmentResponsible for resolving member and guest concerns when brought to your attentionMaintain uniform standardsShuttle: Work directly with Support Services ManagerAssist with staffing of shuttle driversCommunicate maintenance needsInform staff of shuttle schedule, opening and closingHousekeeping: Work directly with Housekeeping managerEnsures the highest standards of sanitation, cleanliness, and safety.Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathroomsCommunicate planned work scheduled assignments such as specific dates for deep cleaning of venuesWith the support of the housekeeping staff, responsible for the training, supervising and development of all housekeepers in accordance with Club policies and procedures.Evaluating potential housekeeping staff candidates and making hiring decisions with the input of senior managementInspects the housekeeping staff periodically to check the quantity and quality of their work.Coordinates with housekeeping managerMay support opening and closing procedures.Observes all Club safety practices and protocols.Administrative: Responds promptly and professionally, whether by phone or email, throughout the setup process of eventsAttends and contributes to weekly BEO meetingsMaintain past event setup plansUpdates weekly facilitation information for all affected staffAttends weekly management meetings and contributes to discussionMeets with other department managers to plan facilitation aspects of special events organized by the staff membersMaintains property wide inventory, upkeep and organization of china, glassware, silverware, banquet ware (including, but not limited to, chafers, banquet utensils, buffet enhancements, furniture, kegerators, coolers, etc.)Scheduling of facilitation, valet, banquet, and shuttle teamsProcessing payroll of facilitation, valet, housekeeping, and shuttle teamsEnsuring Housekeeping payroll and scheduling is being done to standardWriting and implementation of facilitation training manuals and standard operating proceduresMiscellaneous Performs routine inspections of all storage areasFinal check on all event setupsChecks function sheets against actual room setupDevelops and implements Housekeeping standards in conjunction with the Director of HousekeepingPerforms special projects as assignedAssisting with Club decorating for the holidaysResponsible for adhering to club policies and proceduresAssist in coordinating miscellaneous items for functionsPerforms other duties and assignments as requested by the General Manager or Assistant General ManagerRequirementsPhysical Demands and Work Environment:Ability to be active entire shiftMust be able to push, pull or lift up to 50 poundsMust be able to climb stairsAbility to work in a hot, humid and noisy environmentSaucon Valley Country Club is a proud Equal Opportunity Employer.#J-18808-Ljbffr