Working in IBM Cloud gives you the platform to learn, develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success, the door is always open for those ready to advance their career.Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale.Your role and responsibilitiesAs a Site Reliability Engineer for the CIO Hybrid Cloud Z Platform & Strategy Team, you will be responsible for supporting Middleware (CICS, IMS, DB2) in a z/OS mainframe environment. The candidate must have experience with current versions of the product in the market and understand the tools and applications for infrastructure support. In addition to daily steady state support, the professional should focus on innovation, like automation of repetitive tasks. The work will be performed in the Agile model, in a cooperative environment, interfacing with global teams. You will maintain, support, and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM’s internal applications and systems. You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customers to resolve their pain points and, through co-creation, define solutions that allow improving the efficiency of their operations. Your primary responsibilities include:Provide technical support using problem determination skills and identification of the source of the problem;Use technical and negotiation skills in collaboration with other operations/support organizations to prioritize and diagnose problems through to resolution;Recommend and implement optimization and automation for technical support tools, procedures, and processes and implement new tools;Provide training and mentoring to other team members.Required educationBachelor's DegreeRequired technical and professional expertise• The professional should demonstrate deep knowledge of IMS in z/OS mainframe environment, be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities.• Good communication, teamwork, interest in learning new technologies.• Experience in working with global teams, with people from several locations.• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with an innovative mindset.• Fluent in English, both written and spoken.• Availability for 24x7 support, according to business needs.Preferred technical and professional experienceStrong Db2 system support background on installing Db2 product, apply ptf, upgrade for version 12 function levels;Experience with business as usual requests and incident and change management;Experience running and resolving health check reports to maintain security integrity;Experience in another technology (DB2, IMS, WAS or MQ) is a plus;ZoweDevOpsABOUT BUSINESS UNITThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk.YOUR LIFE @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
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