Operador de Call Center Receptivo Role
This role involves interacting with customers via phone, providing them with information and assistance related to their queries and concerns.
Key Responsibilities:
* Answering customer calls in a professional and courteous manner;
* Providing accurate and timely information to resolve customer inquiries;
* Troubleshooting and escalating complex issues when necessary;
* Maintaining a high level of product knowledge to effectively address customer needs;
* Working collaboratively with other teams to ensure seamless customer experience;
* Meeting performance metrics and quality standards for customer satisfaction;
Requirements:
* Excellent communication and interpersonal skills;
* Able to work in a fast-paced environment with multiple priorities;
* Strong problem-solving and analytical skills;
* Ability to adapt to changing situations and requirements;
* High school diploma or equivalent required; relevant work experience preferred;
About Plansul - Planejamento e Consultoria:
We are a dynamic consulting firm dedicated to delivering exceptional solutions to our clients. Our team is passionate about making a positive impact through innovative thinking and expertise. If you're motivated by challenges and eager to grow, we encourage you to apply for this exciting opportunity.