Responsibilities
* To adhere to quality standards, regulatory requirements and company policies.
* To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
* To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
* To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
* To provide support for on call escalations /L3 level support and doing incident & problem management.
* Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Required Skills
* Experience building Data Lakes / Data Warehouses.
* Knowledge on Relational & Non-Relation Databases.
* Experience building Streaming and Batch Pipelines.
* Experience on SQL Engines experience with cloud platforms and customer facing projects.
* Strong ability to successfully interface (verbal and written) with clients in a concise manner while managing expectations at both executive and technical levels.
* Advanced English and Portuguese.
Preferred Skills
* Proven experience working on Cloud Providers (preferably GCP cloud).
* Experience working with GCP Data Services (e.g. BigQuery, Dataflow, Dataproc, Composer, Cloud SQL, Composer).
* Experience with NoSQL Engines.
* Python / Java coding basis.
* Code repositories / CICD pipelines.