About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.To learn more about how we can supercharge progress for you, visitRoles & ResponsibilitiesTroubleshoot and resolve simple/medium/complex Ad Serving issues on Chat and provide accurate resolutionsAbility to handle multiple customers and their queries simultaneously and achieve customer satisfactionEnsure required productivity goals set are met and exceededEnsure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etcEnsure that all requests from the clients are addressed and prioritized in timely manner to reach the SLA’sEscalating the issues in a timely manner and work at a fast paceInvestigate and follow-up appropriately, or make judgments and escalate when necessaryShould have the ability to grasp new concepts quicklySkillsetChat supportTechnical Customer supportKnowledge of HTML, JAVA, CSS, Web page behaviour, Digital Ads behaviourCommunicationExcellent written and speaking skills (Proficient in Spanish, Portuguese & English)Good spontaneous chat etiquettesCustomer ServiceShould display skills such as empathy, ownership, sincerity when dealing with Customer requirementsProvide meaningful conversations via soft skillsAbility to work with individuals, companies and large clientsGood to havePrevious experience in tech-support or tools/applications development domains will be an advantagePreferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture, etc)Experience in Digital Marketing and Campaign Management is an advantage but not a must haveInteract with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.Should be willing to work in Night Shifts