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Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).Description and RequirementsThe Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.Main Responsibilities:Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions;Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams;Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions;Monitor product quality indicators in the field, identifying possible problems or deviations;Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs;Prepare presentations, organize, consolidate and synthesize information using Excel and PowerPoint;Good communication in written and spoken English.Requirements:Graduated in Engineering, IT or related fields;Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS);Ability to communicate effectively, especially in challenging situations facing customers;Advanced knowledge of Microsoft Office, mainly Excel and PowerPoint.If you require an accommodation to complete this application, please contact ******.
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