Position:
Customer Support Associate
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The company guides innovation forward for over 220,000 leading technology manufacturers and service providers. With a strong presence in the industry, Arrow develops technology solutions that improve business and daily life. As a Customer Support Associate at Arrow Electronics, you will be part of a team that provides exceptional support to our customers. Your role will involve providing timely and effective assistance to resolve customer queries and issues.
Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat
* Troubleshoot and resolve technical issues with products and services
* Collaborate with internal teams to provide accurate and timely information to customers
* Provide excellent customer service and ensure customer satisfaction
* Stay up-to-date with product knowledge and technical information to effectively address customer queries
Requirements:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Basic knowledge of electronics and computer systems preferred but not required
* Bilingual skills a plus but not necessary