AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed!
:)What you will doProvide first-level technical support to clients using Shopify via phone, email, or chat;Focus on resolving critical issues that negatively impact the customer experience, particularly those affecting checkout or store access;Respond promptly and professionally to incoming alerts and issues;Escalate complex issues to higher-level teams when necessary and follow up until resolution;Conduct postmortem analysis and follow up with the involved teams;Log all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system;Identify and escalate recurring or systematic issues to the appropriate teams to improve overall customer experience;Collaborate with team members and actively contribute to knowledge-sharing initiatives;Maintain a positive and professional attitude while providing exceptional customer service.Must haves2+ years of experience in Shopify;Previous experience in customer service or technical support is desirable but not mandatory for entry-level candidates;Strong problem-solving and analytical skills with attention to detail;Good communication skills, both verbal and written;Basic understanding of computer systems, networks, software applications, and hardware components;Familiarity with ticketing systems (Jira);Ability to work independently and efficiently, while also being a team player;Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation;Patience, empathy, and a customer-first mindset to ensure customer satisfaction;Willingness to continuously learn and adapt to new technologies and procedures.The benefits of joining usProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.Next Steps After You ApplyThe next steps of your journey will be shared via email within a few hours.
Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.
#J-18808-Ljbffr