JUNIOR IT INFRASTRUCTURE SUPPORT TECHNICIAN (30917)
Join to apply for the JUNIOR IT INFRASTRUCTURE SUPPORT TECHNICIAN (30917) role at Bosch Brasil
Descrição da empresa
Na Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença.
Descrição do emprego
Responsibilities
* Work in the operation and monitoring of global IT services, focusing on servers, storage, backup, and cloud services.
* Monitor and ensure the support process of IT solutions on-premises or in the cloud.
* Identify and initiate the escalation process and prioritization of support activities.
* Act in problem resolution, incidents, configurations, alerts, and service requests for global IT infrastructure, as well as cloud services.
* Support the integration of services into the Cloud platform and operate them.
* Act in troubleshooting, incidents, configurations, alerts, and global IT service requests, whether on-premises or in the cloud.
* Availability to work from 11:00 AM to 9:00 PM.
* Availability to work on weekends and holidays on a scheduled rotation.
Qualificações
* Bachelor's Degree in Computer Science, Computer Engineering, Systems Analysis, or related fields.
* Knowledge in IT Infrastructure (servers, storage, backup, network, cloud environments).
* Knowledge in virtualization technologies (on-premises and cloud) and server administration (Linux, Windows).
* Knowledge in configuration and administration of servers, storage, backup, and cloud environments.
* Knowledge in scripting (PowerShell, VBA, etc.) and object-oriented programming languages such as Java, Python, Go.
* Holding certifications and ITIL will be a differential.
* Experience in operations, monitoring, support, and troubleshooting of IT systems in the cloud or on-premises: hybrid clouds, public clouds, such as Azure and AWS.
* Experience in virtualization technologies (VMware, OpenStack, OpenShift), operating systems Linux, middleware systems, and networks (TCP/IP, DHCP, DNS, Firewall), and containers (Docker).
* Experience with CI/CD (Continuous Integration and Continuous Delivery) tools such as Git, Jenkins.
* Experience with bilingual IT user support.
* Fluent English.
* Personal Profile: Initiative, dynamism, empathy, proactivity in proposing process improvements or problem-solving, organized, teamwork, and collaboration. Commitment (to the team, tasks, deliveries, deadlines, schedules) are the main characteristics sought.
* Assertive communication, good English proficiency for interaction with international teams and handling customer support requests from different countries.
Informações Adicionais
* Vaga elegível para pessoas com deficiência ou reabilitadas.
* Não contratamos menores de 16 anos e somos contra o trabalho infantil.
* Modelo de trabalho: Híbrido, Presencial.
* Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo.
* Área contratante: BD/ISA-GOC2.
Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.
Junte-se a nós e sinta a diferença.
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