• Be responsible for onsite support (computers, mobile, printers, telephony, meeting room devices, etc.), including support to third party companies working on LOCATION.
• Be responsible to identify and perform initial troubleshooting of IT related issues (hardware & software) in LOCATION. If the problem is not solved, a ticket must be created on corporate tool. The resource will liaise with global teams and follow up with users until it is solved.
• Be responsible to image/reimage Equinor computers.
• Act as hands & eyes for Equinor and global IT teams on LOCATION.
• Support enterprise services (networking, server, storage, etc.) on LOCATION, and act as part of Change/Incident/Problem teams.
• Be responsible to manage IT offshore inventory on LOCATION using corporate tools and following Equinor Brazil procedures. (Goods, spare parts, consumables, etc)
• Provide information to Supply Chain team in order to create SAP MRP for IT goods (toners, consumable items, etc.)
• Be responsible to dispose broken/old/out of warranty IT items following company procedures.
• Check IT offshore items arriving in LOCATION following company procedures (for instance: MSL, goods reservation, SAP).
• Be responsible for providing information to customer and vendors about physical installations on LOCATION.
• Identify IT related risks and report them to Brazil onshore IT team. Any risky activity to be performed offshore shall be approved by Brazil onshore IT team.
• Follow HSE & IT rules and policies.
• Escort local IT vendors.
• Support also the new Logistic Base – OceanPact – located nearby the Peregrino Logistic Base.
• Fluent English is necessary for any necessary contact with the IT Global Teams