Pleased to meet you, we are Zallpy.We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, promoting mutual and genuine growth in ethical and long-lasting relationships. Flexibility is one of our trademarks; we operate in different team models and formats, maintaining our light, collaborative, and integrated culture, providing equitable opportunities in a space where everyone feels safe and heard.What you will do: Collaborate with stakeholders to gather and analyze business requirements related to ITSM and SPM functionalities.Design, configure, and implement solutions in the ServiceNow platform to meet business needs.Conduct testing and validation of implemented solutions to ensure accuracy and functionality.Assist in documenting processes, procedures, and best practices related to ITSM & SPM processes within ServiceNow.Participate in training sessions and knowledge transfer activities for end users and team members.Stay updated with industry trends and best practices in ITSM, SPM and ServiceNow to propose innovative solutions.Create and maintain documentation related to ServiceNow configurations, processes, and procedures.Stay updated with ServiceNow releases, trends, and industry best practices to drive continuous improvement and innovation.Proficiency in ServiceNow platform capabilities such as Incident Management, Change Management, Problem Management, Event Management, Release Management, Service Catalog, CSDM and Reporting.What we are looking for: Advanced/fluent English for conversation.Bachelor's degree in Computer Science, Information Technology or related field.Experience working as a business analyst or equivalent.Experience with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules.Strong understanding of IT resources and configuration management principles.Data analysis and reporting skills.Problem solving and troubleshooting capabilities.Technical documentation skills.Knowledge of network protocols, devices and infrastructure components is an asset.SPM (Strategic Portfolio Management) knowledge is an asset.It will be a plus if you have: Advanced/Fluent French for conversation.Project management experience and familiarity with Agile methodologies.Certification in ServiceNow (e.g., Certified Implementation Specialist) and familiarity with ITIL framework would be an asset.Certified System Administrator (CSA) in ServiceNow.ServiceNow Implementation Specialist.ITIL V4.Where you will work: This is a hybrid position, at our client's office in Campinas/SP.Employment type: CLT;Cooperado;PJ.Our benefits include: Meal/Food Allowance: We use the EVA multi-benefit card, in credit format, providing flexibility for your daily purchases.Unimed Health Plan: No co-payment or waiting period for the primary holder. Dependents, such as children, spouses, or stepchildren, can be included with co-payment.Bradesco Health Plan: No co-payment for either the primary holder or dependents.Uniodonto and Bradesco Dental Plans: Both with the option to add dependents, with minimal individual deductions.TotalPass: Access to gyms and sports activities to support your physical health.Zenklub: Take care of your mental health with two free consultations per month and affordable rates for additional sessions.Referral Program: Refer talented individuals to join Zallpy and receive bonuses ranging from R$2,500 to R$5,000!Life Insurance: Financial security for you and your family.Childcare Assistance: Financial support for employees with children from 4 months to 6 years old who earn up to three times the industry base salary.Baby Zallpy: Special celebration for the arrival of new Zallpy babies!Volunteer Communities: We encourage participation in three internal communities: Diversity, Equity & Inclusion, Sports & Movement, and Technology.Discounts at Educational Institutions: Access benefits for undergraduate, graduate, short courses, and language studies through partnerships.Experiences and Development: Opportunities to participate in trips, workshops, events, and team-building activities.BP Support: Receive personalized support and guidance from our Business Partners team.Benefits valid for CLT employment contracts.Whether in your personal or professional life, Zallpy cares about your growth and well-being! Join us on this journey!#J-18808-Ljbffr