Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays).
To achieve this, our operation includes agents and managers working around the globe.
**_We're looking for detail-oriented and thoughtful people to join our growing international team!_**
You'll be tasked with answering customers' questions.
You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
**Tasks include**:
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Strives for the one contact resolution goal and eliminates the need for follow-up
- Foster confident relationships through open and engaging communication
- Go above and beyond to engage with customers
**Requirements**:
- Excellent written and verbal English communication skills
- Strong problem-solving skills
- Team player
- Quiet environment
- free of distractions and background noise
- Scheduling flexibility - Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11 pm)
- Experience with online platforms (CRMs, Zendesk, Slack)
- Own a fully-functional laptop
- Ability to type 40-45 wpm (data entry experience a plus)
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment
**Equipment Requirements**
- (NO CHROMEBOOKS, NO LINUX OS)
- Minimum 15mbps wired internet connection
- Minimum i5 processor or equivalent (for example i3 processor 6th generation)
- Minimum 8GB Ram
- Wired headset
- Quiet working environment
**Benefits**:
- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities!
We're a fast growing startup with roles and positions to grow into
**Job Types**: Full-time, Contract, Permanent
**Salary**: R$2,300.00 - R$2,510.00 per month