At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there and we bring it all together, in one place. Booking.com is seeking a full time Credit Controller to join our team in our São Paulo office.A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com by being a main point of contact for its customers for all invoice related issues. The Credit Controller is encouraged to build positive relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.We offer a dynamic, motivating and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, dedication to people and high standards of integrity make Booking.com a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening.What You'll Be DoingAs a Credit Controller you manage a portfolio of accounts. You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.Initiate outbound calls to collect payment promises for outstanding debtsRespond to partners messages to address queries related to commission and invoice: financial mattersSupport Booking.com with collecting Open InvoicesImplement scalable solutionsCross-functional Communication and teamworkAssist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoicesThanks to these tasks, the Credit Controller will acquire an in-depth knowledge of Booking’s business and internal organization and will prepare themselves for a broader role.Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives. To do this, the Credit Controller will:Drive progress through simple and targeted action plans. Implement short term loops of progress (tackle the issues one by one at a high pace)Build best practices and share with PeersBe a business partner with the Partner Services teamBuild an out-of-the-box mind set to support Booking.com with improving customer payment behaviorAssist Booking.com by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.Ensure adherence to Company policies and applicable governmental regulations.Liaise with peers across the business to build successful roll outsWhat You'll BringExcellent English verbal and written communication skillsPlanning skillsTime Management skills / organizedTechnical knowledge of collections softwareAbility to proactively drive the assigned projects and reach the preset objectivesExcellent teamwork and interpersonal skillsYou are required to live within a commutable distance from your assigned office locationAnalytical skillsProblem-solving skillsHigh performance in outbound callsNegotiation skillsAbility to adapt to a fast-paced environmentBenefits & Perks - Global Impact, Personal Relevance:Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (contingent to legal assessment).Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.Diversity, Equity and Inclusion (DEI) at Booking.com:Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Application Process:Let’s go places together: How we HireThis role does not come with relocation assistance.Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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