Key Responsibilities:
• Diagnose and resolve hardware, software, and network issues for customers via telephone and chat.
• Route problems to internal technical support staff.
• Foster relationships with vendors and support staff to ensure efficient issue resolution.
• Implement and manage user access and exit controls.
• Utilize the Call Tracking System to document and track problem resolutions and work requests.
About this Role:
This position requires a detail-oriented individual with strong communication skills to troubleshoot and resolve customer IT issues. The successful candidate will be responsible for coordinating with internal teams and external vendors to ensure timely and effective issue resolution.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Familiarity with IT systems and software applications