At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
**JOB SUMMARY**
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
- Maintain timely status of Incidents, Requests and Alerts to ensure effective communication to the Jabil user community.
- Ensure support activities are monitored, logged, tracked and resolved appropriately and in a timely manner.
- Answer incoming Information technology calls in a timely manner, discusses problems with users, evaluates and prioritizes Incidents.
- Identify, research, isolate and resolve Information Technology Incidents and Service Requests.
- Escalate calls to the appropriate technical, professional and or service personnel for service, repair and follow-up.
- Utilizes call tracking system
- Provide end-user training as required/assigned.
- Participate in the exchange of ideas and information within the department.
- Ask questions; encourage input from team members.
- Provide regular updates to appropriate managers.
- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- Confer with reporting manager on complex or unusual situations.
- Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Maintain discretion and confidentiality in all areas pertaining to the IT systems.
- Understand and embrace the business and IT strategic direction.
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
**JOB QUALIFICATIONS**
**KNOWLEDGE REQUIREMENTS**
- Basic Computer Skills
- Basic Phone Skills
- Strong Customer Service Skills
- Ability to read, understand and learn from written documentation
- Ability to speak minimum of two languages
- Knowledge of ITIL Fundamentals preferred
**EDUCATION & EXPERIENCE REQUIREMENTS**
- High School diploma or equivalent
- Customer Service Experience preferred
WORKING CONDITIONS
- Monday - Sunday
- Shift Work with possible shift rotation
- Climate controlled office environment
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.
Cursando graduação na área de técnologia;
Conhecimento em desenvolvimento de software;
Inglês Intermediário;
Desejável ter habilidade em escrever relatório técnico;
Desejável conhecimento básico em HTML, React e/ou Angula.
**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
**Accessibility Accommodation**:
whereyoubelong