Overall SummaryExecute processes related to Order to Cash with a focus on efficiency, first-time quality, and overall continuous process improvement.Role ResponsibilitiesSupport to maintain and improve service performance metrics reports, as required.Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.Provide quality, cost-effective service while looking at ways to contribute to process improvement.May provide ad-hoc analyses and summaries of information as requested.Billings/Collections RoleResponsible for activities assigned by the Team Lead.Process A/R billings, adjustments, and write-offs.Provide required business unit reporting and other required information, when needed.Track and reconcile daily/monthly AR balance.Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface).Investigate situations where invoices and customer information requirements may contradict.Generate repayments for erroneous customer payments or overpayments.Monitor mailbox and distribute emails to the correct party.Cash Applications RoleResponsibility for activities assigned by the Cash Apps Supervisor.Accurately post checks from medium to complex transactions by researching and resolving problems within designated guidelines by speaking directly with customers on the phone, composing and sending letters, or researching through multiple database resources as necessary.Process collection checks, EFT/wire transfers.Process bank adjustments.Credit Management RoleAnalyze paying habits of customers who are delinquent in payment of bills for simple to medium transactions and recommend action to resolve credit problems.Review files to select delinquent accounts for collection efforts.Evaluate customer records and recommend that accounts be closed, credit limits reduced or extended, or collection attempted, based on DSO, earnings and savings data, payment history, and purchase activity of the customer.Minimum Requirements- College degree or above, major in finance/accounting preferred.- CET-4 level English, proficient in reading and writing emails.- More than two years of billing experience preferred.- Experience with SAP system preferred.- Proficient in office software, such as Excel, Word, etc.- Good teamwork skills.
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