About TypesenseTypesense is an open source, in-memory search engine optimized for building delightful and blazing-fast search experiences for sites and apps.We have over 22K stars on GitHub and 10s of millions of downloads making Typesense one of the most popular open source search engine projects in the world.Typesense Cloud is the hosted version of Typesense, where we serve 10 Billion+ Searches per month for customers around the world.Typesense, Inc. is a profitable, revenue-backed and fast growing company with a lean globally distributed team that's passionate about making great search technology accessible to everyone.About the RoleWe are looking to hire a Cloud Support Engineer to help support our growing volume of customers and traffic on Typesense Cloud and users in our open source community.What you'll do in this role:You’ll build deep expertise with Typesense, working closely with other engineers on the core team, building prototypes and contributing to our SDKs.Work closely with developers to troubleshoot complex issues related to their use of Typesense.Diagnose issues across various layers, including application code, cloud infrastructure, networking, and Typesense core behavior.Build proof-of-concept code samples, prototypes, or small tools to assist users with debugging or implementing specific features.Provide timely, empathetic, and technically accurate support to Typesense users via email, Slack and occasionally calls, for complex troubleshooting.Participate in an on-call rotation to respond to, triage, debug, and resolve production incidents related to the Typesense Cloud platform (will include weekends).Monitor system health, performance, and availability using observability metrics, logs, traces and take proactive action.Identify, document, and escalate bugs or feature requests to the appropriate teams.Track down root causes of reported issues and put together postmortems.Create and maintain internal troubleshooting playbooks that we can use to scale the support function.Improve our technical documentation to address most frequently asked questions / solutions.What we're looking for:Bachelor's degree in Computer Science or a related field, or equivalent practical work experienceA minimum of 1-2 years of work experience in software engineering, developer support, applications support or SRE.Strong knowledge of at least one of these programming languages: Ruby, Python, JavaScript, Go, PHP.Working knowledge of at least one of these web frameworks: Ruby on Rails, Laravel, Django.Working knowledge of at least one of these frontend technologies: React, Vue or Angular.Experience working with APIs, API clients, CLI tools - a lot of curl and jq.Strong knowledge of networking fundamentals.Strong knowledge of Linux fundamentals.Working knowledge of cloud computing fundamentals. Experience working with AWS is a big plus.Prior experience using monitoring, logging, and tracing tools.Excellent troubleshooting and systematic problem-solving skills.This is a role that involves a lot of user-facing collaboration. So you would need excellent interpersonal skills, and stellar verbal and written communication skills in English, specifically the ability to break down complex technical concepts clearly and concisely to developers.Strong sense of customer empathy and a passion for helping developers succeed.Ability to remain calm and effective under pressure, particularly during on-call incidents.Experience working with search technologies (like Elasticsearch, Solr, Algolia, or Typesense itself) is a significant advantage.Prior experience supporting a developer-focused tool or platform is a big plus.What we offer:Competitive pay, with performance-based bonuses.3 weeks of paid time off per year, in addition to locally recognized holidays.Get paid to help users adopt a high-impact open-source product.Flexible work environment: we don’t micromanage or set arbitrary deadlines. We will work hard to ensure that you have the freedom, tools, trust, and support to do your best work.We are a globally distributed fully remote team, and this position will also be fully remote.Stipend to purchase equipment for work.Please be sure to apply with your resume in English.