About UsLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs.This is a contract position based out of Argentina or India.Authorization to work in Argentina or India is a precondition of employment.The Production Team at LILTLILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all.What You’ll DoThe Project Coordinator ensures successful production execution across a portfolio of accounts under the supervision of a Project Manager or Senior Project Manager, providing back-office support in a specific timezone to enable 24/5 production delivery.Key Responsibilities:Executes project management tasks as required by the Production Team.Utilizes a range of technical tools and systems to execute tasks, including Jira, LILT Translation Editor, QA tools, Front, and Retool.Provides necessary status updates and handovers to Project Managers and Project Coordinator peers.Maintains and exceeds performance against KPIs.Skills and Experience:Assigning linguists to projects based on predefined team lists and applying automation.Setting and managing project deadlines according to customer SLAs.Tracking assignment status, including acceptance and rejection rates from linguists.Communicating well with local colleagues and internal production team members.Coordinating queries from linguists and logging them in the appropriate format/platform.Reassigning projects to alternative linguists as needed to meet deadlines or mitigate quality issues.Data entry and administration related to linguist performance, availability, and payments.Sending and receiving translation quality feedback to linguists.Checking status of QA checks in LILT and following up with linguists on non-completion.Delivering projects by the project deadlines.Ensuring all system admin, including data entry, is accurate for their accounts.Having a clear understanding of all production workflows and processes related to their tasks.Consistently following correct protocols for their tasks and accounts.Escalating Production risks/blockers to their Production Manager or Lead as soon as they arise.Bachelor’s degree (Master's preferred).Proficient in English at a professional level.Past experience includes translation, project coordination/management, or other localization-related activities.Solid organizational skills including meticulous attention to detail and multitasking skills.Able to meet deadlines and work under pressure.
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