Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as Delivery Manager for our client BICS.If you are a great negotiator – you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and customer, facilitate collaboration between the teams and the customer – you are invited to join our department management team!As a portfolio manager, you will be overseeing the processes and specifics of how the teams reach the customer’s objectives in close alignment with the Infopulse strategy. Strong communication and leadership skills are essential for this position.Areas of ResponsibilityThrough effective leadership, focus on team performance and manage attritionParticipate in the interviews to prescreen the candidatesConflict managementIdentify performance gaps, formulate action plans to address the identified gaps, implement and monitor action plans to ensure success, participate in the Performance Evaluation program in close cooperation with the external customerManage escalation procedures and ensure the service level is maintainedSuggest programs for team or individual development and motivation together with the customerInterface with the client and attend client calls when appropriateProvide regular and ad hoc analysis, reports, and metrics to key stakeholdersAlign work processes, structure, and systems to meet customer needsQualificationsFluent EnglishCorresponding people management experience is vital (you may previously hold the following positions: Project Coordinator, Delivery Manager, Team Leader, Account Manager, Project Manager, HR people partner and other relevant functions)5+ years of experience in the international corporate environmentStrong communication, interpersonal and leadership skillsWill be an advantageFamiliarity with IT or Telco environmentYour contact for this vacancy is:Ana Paula FreireHR Managerana.freire@infopulse.com
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