Aftermarket Support & Services Manager M/FCompany: Safran Cabin
Job field: Customer services and support
Location: Santa Maria, California, United States
Contract type: Permanent
Contract duration: Full-time
Required degree: Bachelor's Degree
Required experience: More than 5 years
Professional status: Employees / Staff
Spoken language(s): English Fluent
Salary range: $84,820 - $143,540 USD
Responsibilities• Overall responsibility for the Profit and Loss of the Aftermarket and Spares business across the site.
• Accountable to develop and manage budget, schedules, performance and metrics for the department, ensuring profitability through daily pricing activities, catalogue issuance, and necessary negotiations.
• Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on-time delivery, quality, and closure of technical issues.
• Define, establish and implement the product & services activities roadmap, in relation with the business objectives.
• Provide detailed aftermarket sales forecasts for annual plan and periodic updates.
• Provide monthly reports and status updates on services and support activity and other significant events.
• Organize and conduct internal and external PRM (Program Review Meetings) as required.
• Assess departmental and process strengths and identify areas for improvement.
• Drive, formulate, organize, and monitor improvement plans to closure.
• Capture and communicate lessons learned and ensure they are incorporated into program planning and control.
• Manage and control risks & opportunities, ensuring all major risks & opportunities have assigned owners and mitigation/capture plans.
• Develop and manage systems and procedures for an efficient and effective order administration process.
• Develop and execute a plan for a proactive customer support organization, following formal processes.
• Organize Company participation in customer meetings concerning service and support activities.
• Act as primary focal point for spare parts Request for Proposals.
• Monitor compliance with customer requirements and proactively deal with inquiries, both technical and commercial.
• Coordinate effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements.
• Develop and maintain market requirements for spares by analyzing customer fleets and product information.
• Develop, maintain, and promote good personal relationships with customers.
• Perform all other duties as assigned.
Complementary DescriptionThe Aftermarket Support and Services Manager is responsible for the overall customer satisfaction and financial performance of all Aftermarket programs across the site.
This role serves as the customer point of contact for Aftermarket support and services with a dedicated team.
Job RequirementsEducation: Bachelor's degree required; degree in an Engineering discipline preferred.
Experience: Minimum of 7 years in project management or project engineering within the commercial aerospace environment required.
Computer Skills:
• Proficient with MS Project
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
• Strong communication skills, both oral and written.
• Ability to handle multiple projects simultaneously.
• Excellent interpersonal skills.
• Strong planning and organization skills.
• Commitment to quality and adaptability in a changing work environment.
• Dependability and problem-solving skills.
Additional Preferred Skills: (not required)
• Experience in Product Support and Aftermarket Services.
• Project Management certification (PMI, PMP, etc.
).
• Experience with LEAN principles and continuous improvement.
#J-18808-Ljbffr