Responsibilities:The Key Account Executive will oversee a segment of high-net-worth customers in the Brazilian market. With native-level Portuguese proficiency, the ideal candidate will proactively engage individual customers, ensuring the right actions are taken at the appropriate lifecycle stages to drive growth and activity. Additionally, the role will focus on identifying and onboarding potential new Key Accounts. This position is dedicated to enhancing the experience of key customers while maintaining a strong commitment to responsible gambling and contributing to the businesss overall success.Monitor and manage high-value customer segments by closely tracking customer performance and ensuring rewards, both online and offline, align with business requirements.Identify individual customers and implement timely actions based on their lifecycle stage (e.g., new Key Accounts, churning, lapsed, returning, big winners) to stimulate engagement and retention.Strategically plan and execute targeted campaigns and bulk actions aimed at increasing activity within the high-net-worth customer base, ensuring timely execution and comprehensive reporting of results.Analyze the performance of the customer segment at the market level, acting on emerging trends and insights to drive improvements.Manage ad-hoc tasks and projects related to high-value customers as required.Utilize predictive modeling to identify potential new Key Accounts and onboard them effectively.Develop in-depth knowledge of customers, building comprehensive profiles that include playing behaviors, preferences, and dislikes.Ensure all communications with Key Accounts comply with responsible gambling guidelines, including Health Checks, affordability calls, and other relevant initiatives.Collaborate closely with Compliance, Account Services, and Customer Support teams to foster a positive and secure gaming environment.Represent the voice of Key Accounts by providing valuable feedback and innovative ideas to enhance the overall customer experience.Work on shifts, including weekends, as part of a rotation system.Requirements:Experience in a customer-facing environment, preferably with key customer service experience.Native-level proficiency in Portuguese and excellent command of English.Strong commercial acumen, analytical and organizational skills, with attention to detail.Proficiency in Microsoft Office Suite.Excellent written and verbal communication skills.Passion for the online gaming industry, either as a customer or through prior work experience in the field.A high sense of responsibility, reliability, and the ability to work effectively within a team.Nice to Have:Prior experience in account management or VIP customer engagement.Familiarity with predictive modeling and data-driven decision-making.Experience in executing targeted customer retention strategies.
#J-18808-Ljbffr