Busbud São José dos Campos, São Paulo, BrazilHybrid work model for São José dos Campos/SPQuem Somos:A Buson é uma das maiores plataformas online do Brasil para compra de passagens de ônibus.
Com mais de 300 empresas parceiras confiando em nossos serviços e mais de 70.000 rotas disponíveis, oferecemos descontos exclusivos e opções de pagamento fáceis.Who We Are:Buson is one of Brazil's largest online platforms for purchasing bus tickets.
With over 300 partner companies trusting our services and more than 70,000 available routes, we offer exclusive discounts and easy payment options.Whether through our app or website, buying with us is as simple as searching, paying, and travelling.
It's that easy!As part of the global Busbud group, present in over 80 countries, we strengthen our position as the leading partner for bus companies and create the largest bus ticket marketplace in the Americas.Join us and be part of the digital transformation of the global bus travel market!About the Job:Handle internal passenger-related requests, ensuring fast and high-quality supportProcess ticket cancellations and exchanges, as well as conduct detailed order analysesManage and track tickets opened by passengers, ensuring resolution within established deadlinesProvide customer support through various channels, such as phone, WhatsApp, email, and more, delivering an efficient and humanized experienceOffer personalized support for new products, clarify doubts, provide assistance, and ensure a positive experience with our solutionsRequired Skills to Succeed:Customer Service experience (SAC)Case analysisExperience with multi-channel supportCustomer relationship managementIntermediate knowledge of Microsoft Office SuiteCompensation & Benefits:Flexible benefits via Swile cardNationwide health and dental coverageA fun and dynamic work environmentHybrid work model for São José dos Campos/SPFully remote work for other locationsCome be part of our team!
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