Functional Analyst – 2 Years Experience in Business Solutions This role involves conducting business process analysis, needs assessments, and cost/benefit analysis to align business initiatives. It provides operational, administrative, and systems support for developing and implementing products, processes, and accounts. The position also analyzes and improves existing methods, promotes standardization, and assists in implementing new systems and procedures across departments. Additionally, it ensures coordination of policies, procedures, and reports among departments. The job scope implies: To carry out analytical assessments for business needs. To achieve an agreement on the problem description and resolution by analyzing processes, sharing recommendations and working with different teams on the solution building, testing and implementation. To guarantee the quality of the delivery process by performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems. To support internal and external customers on systems and/or processes. To verify the implementation of apps or processes by developing and executing tests for moderate sized projects. To resolve service and/or system issues by gathering and analyzing related information, identifying the cause of the problem and investigating possible solutions. To coordinate project deliveries to accomplish the committed date. Basic Qualifications Required - Experience, Skills, and Knowledge 2-3 years of professional experience. Advanced English or Bilingual. Knowledgeable in all the duties of the Operations Analyst I position, or similar positions. Knowledgeable company products & services. Preferred Experience, Skills, and Knowledge Applies the basic skills learned and begins to develop advanced problem solving skills to the position. Learn advanced analytical techniques. Some evaluation, originality and ingenuity are required. Good verbal and written communication skills. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Staffing and Recruiting J-18808-Ljbffr