The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
MISSION
This position will be responsible for overseeing and driving the successful implementation of the brand’s client experience strategy. Supporting the Boutique / AP House Management and being the bridge between Brand / Retail team and front-line staff, he/she will play a key role in driving the understanding of client preferences and managing client engagement action plans at AP Houses in Hong Kong.
The position will plan and execute client engagement opportunities to develop long-term client relationships, measure and ensure delivery of quality client experience in AP House Hong Kong, and maintain strong relationships with strategic partners to ensure premium treatment to clients. He or she will also play a crucial role in driving and uplifting the customer-centricity mindset of the team.
RESPONSIBILITIES
Client Experience Management
1. Develop customer experience and reinforce brand messages in line with the company’s values.
2. Work closely with the retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth.
3. Follow up on Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience.
4. Meet and engage with clients to understand their needs, preferences, and expectations.
5. Benchmark the competition in terms of client experience.
6. Act as a lifestyle specialist of the company, being the main contact for luxury dining and entertainment establishments, while maintaining strong relationships with partners in Hong Kong.
7. Coach the team to instil a hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau.
8. Monitor and reinforce professional grooming of the team.
Training
1. Work closely with Human Resources and Training Manager to define training programs for the team’s competence in hospitality (e.g., F&B, dining etiquette, luxury lifestyle, etc.).
Brand Activations
1. Be the main contact point for Brand, CRM, and Retail departments to assist in brand activation events and activities.
2. Welcome and follow up with local and international VIP clients at events.
Qualifications
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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