Thank you for your interest in career opportunities with Compassion!
If you have previously applied for a job with us, you may notice a few changes. We recently transitioned to a new system, which means you will need to create a new account before applying. This is a great opportunity to update your resume and profile – show us everything that makes you a top-notch candidate. For convenience, we recommend using the same email that you used with us in the past.
Questions? Contact us at TalentAcquisition@Compassion.com
This role is based at our National Office in Fortaleza. An intermediate to advanced level of English is required.
This supervisor provides tactical supervision to the sponsor donor support team to administer processes and activities servicing the sponsor-donor connection. She or he processes child sponsorship, child survival, leadership development and other significant field program communication resources. The primary purpose of this position is to provide full, daily supervision for assigned support and/or paraprofessional staff. This responsibility includes hiring, discipline, and termination, as well as coaching, performance management, assigning, checking, and approving work to meet specific objectives. The incumbent will ensure completion of department responsibilities following established practices, organizational strategy, department guidelines, and within approved budget.
Responsibilities
* Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
* Provides leadership and development to direct reports. Works with staff to foster an environment of professional growth, in alignment with Compassion’s strategies and objectives. Consults with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
* Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
* Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
* Monitors quality of documents and orders corrections of entry errors into the database for dispatching.
* Supervises the generation, organizing, recording, and tracking of child, mother-child unit and student information and correspondence documents.
* Working directly or in cooperation with appropriate staff, utilizes appropriate software and programs to lead the gathering of communication resources from the church partner to support major issues and projects.
* Oversees the production of electronic child information being entered into the child and sponsorship database and produces database reports and maintains computer files. Also oversees the review, approval or rejection of child information received. Often participates in other program support activities in support of partnership facilitators and church partners.
Culture
* Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Education
* Bachelor's Degree in a related field.
Experience
* Relevant experience in leadership, team management, dashboard development, reporting, and strategic planning.
Licenses and Certifications
* Certification from a nationally or internationally recognized organization in a related field.
*Equivalent education, training and/or certification may be substituted for experience and education shown above.
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day.
Travel Requirements
May be required to travel up to 10% of normal schedule.
About Us
Releasing children from poverty in Jesus’ name
It’s a mission that drives us because the need is desperate. Ten percent of the world lives on $1.90 a day or less. Our hearts break for the millions of children who suffer from lack of resources, but we rejoice because there is hope.
We at Compassion know that the transformative power of Christ’s love is not bound by nationality or economic status. Unified by this conviction, our increasingly diverse staff uses our talents and experience to serve more than two million children in 25 countries. We’re excited for you to join our ministry!
#J-18808-Ljbffr