Alphaville, Brazil- Legal and Public Policy- About the opportunity:
Netflix is changing the way more than 200 million subscribers in over 190 different countries enjoy entertainment.
As a company, we challenge industry norms by pushing one another to think creatively about complex questions.
**Responsibilities**:
- Responsible for handling all phases of consumer claims in forms of litigation, and general regulatory inquiries and escalated issues raised by customers, including service, validation of documents, indexing of information, investigation of claims, information gathering, and drafting responses;
- Act as legal liaison and partner with the CS teams to investigate, draft, and respond to consumer claims and other sensitive consumer complaints;
- While reviewing the claims, proactively utilize customer service tools and other internal resources necessary to investigate them;
- Organize, log, and maintain accurate data regarding the volume and types of consumer claims for reporting purposes (including high-level presentations) and to drive product and customer experience improvements;
- Maintain and update internal documentation including case-specific documents, as well as summaries of legal research.
**Requirements**:
- 4-5 years of experience in legal operations in a law firm and/or legal in-house team;
- Professional written and verbal communication skills in both English and Portuguese.
Spanish is a plus.
- Strong critical thinking and problem-solving ability to effectively analyze data, regulatory requirements, and product limitations;
- Superior organizational skills, extraordinary attention to detail, and a mindset that processes can always be improved;
- Excellent communication skills, including patience and an ability to explain legal requirements clearly and effectively to a non-legal audience;
- Strong interpersonal skills to interact and communicate effectively with cross-functional teams, peers, customers, and attorneys, to address consumer claims and Regulatory Agencies' requests;
- Solution-driven mindset and the ability to think practically, work independently with little guidance, but also to use good judgment to escalate issues when needed;
- Thrive in a fast-paced collaborative environment, possess a high level of intellectual curiosity, focus on generating results, and exhibit the highest personal and professional standards of integrity and ethic;
- Flexibility and willingness to provide administrative support on a broad range of legal matters as needed;
- Strong Netflix culture fit aligned with Netflix's culture memo.