Location: Remote (UK/Europe timezone preferred)
Type: Full-Time Contractor
Compensation: Competitive, based on experience
About Us
We're a high-growth CRO agency helping eCommerce brands unlock hidden revenue through data-led UX, experimentation, and strategic design. Our work transforms performance, not just aesthetics. We partner with brands doing $5M–$100M+ in annual revenue, delivering best-in-class conversion strategies across DTC, SaaS, and marketplace verticals.
As we scale, we're looking for a Project Manager who thrives in a fast-paced, performance-focused environment and knows how to bring clarity to chaos.
What You’ll Be Doing
As our Project Manager, you'll be the operational glue between clients, strategists, designers, and developers. Your job is to keep projects moving smoothly, clients informed, and the team unblocked.
You will:
* Own project timelines, budgets, and deliverables across multiple client accounts
* Facilitate internal communication across design, strategy, and dev teams
* Lead weekly standups, retros, and client status calls
* Translate strategy into clear deliverables with structured timelines
* Maintain our project management system (ClickUp or similar) with laser precision
* Proactively identify roadblocks, scope creep, and misalignment—and resolve them fast
* Ensure clients feel supported, updated, and excited about what's coming next
* Work with the Director of Strategy to support quarterly planning and performance reviews
You’ll Thrive If You
* Have 3+ years of project management experience in a digital, CRO, or performance marketing agency
* Are obsessively organized, outcome-focused, and allergic to vagueness
* Love systems, processes, and documentation—but aren’t afraid to break them when necessary
* Are emotionally intelligent, tactful, and great at managing stakeholders
* Are confident using tools like ClickUp, Slack, Loom, Figma, and Google Drive
* Understand CRO fundamentals (you don’t need to be an expert—but you must “get it”)
* Can comfortably manage 6–8 client accounts at once without dropping a beat
Bonus Points
* Background in UX, dev, or design execution
* Certified in project management frameworks (Scrum, PMP, etc.)
* Experience working with Shopify brands or eComm clients
* Familiarity with A/B testing platforms (VWO, Convert, GA4, etc.)
Why Join Us?
* Work with a lean, elite team doing world-class work
* Flexible hours & async-first culture
* Ownership, autonomy, and a zero-micromanagement policy
* Real opportunity to grow into a Head of Operations or Delivery Lead role
How to Apply
Send us a Loom (optional but loved), your CV, and 2–3 short bullet points about why you’re a great fit for this role to matthew@steplabs.xyz
* We hire fast and value proactivity—don’t wait to hit send.