**Supervisor de Teleatendimento Role at Lure Consultoria Corporativa**
We are seeking a dedicated Supervisor de Teleatendimento to oversee our call center operations, ensuring high-quality service delivery and team performance.
Key Responsibilities:
* Team Management: Oversee the day-to-day activities of the call center team, providing guidance and support as needed.
* Service Quality Assurance: Monitor and maintain high standards of customer service, ensuring prompt and effective issue resolution.
* Performance Evaluation: Conduct regular evaluations of team members, identifying areas for improvement and implementing strategies for growth and development.
Requirements:
* Leadership Experience: Proven ability to lead and manage teams in a fast-paced call center environment.
* Customer Service Focus: Strong commitment to delivering exceptional customer experiences, with a focus on resolving issues efficiently and effectively.
* Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.