Hotel Duty Manager - Hotel Indigo Potts Point
Hotel Indigo Sydney Potts Point, located at 2-14 Kings Cross Road, Potts Point, Sydney, 2011, Australia, is perfectly poised on a peninsula at the gateway to Sydney's eastern suburb in iconic Kings Cross, a region both steeped in history and on the leading edge of the future. It sits 0.9 mi from the heart of the Sydney Central Business District and one direct train stop to Martin Place. The chic new 105-room boutique hotel gives front-row access to contemporary galleries, museums, and must-try cuisine.
Celebrate Individuality: We are always ourselves, and we embrace the diversity and uniqueness in all - both guests and staff alive.
Discover our neighbourhood: We use our local knowledge and relationships to ignite curiosity in our guests.
Neighbourhood connection: Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.
We are on the hunt for an experienced Hotel Duty Manager to lead our guest-focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation and develop a high-performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback, and a hands-on leadership style.
Responsibilities:
1. Lead & support a service-focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork.
2. Develop the team by implementing effective inductions, ongoing training, delegation, and feedback.
3. Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency.
4. Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
5. Effectively manage guest feedback and handle complaints.
6. Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays.
Skills Required:
1. Experience in a similar role.
2. Exposure to FO Hotel leadership/management is essential.
3. Hands-on leadership skills that inspire and support the team, particularly during those 'mad rush' moments.
4. Team player, great personality, and a passion for delivering the best service possible with a boutique vibe.
5. Ability to work under pressure in a fast-paced environment, by taking initiative, prioritizing, and working collaboratively.
6. Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities.
7. You must meet the appropriate legal requirements to work in Australia.
Job Types:
Full-time, Permanent
Salary:
$73,150 - $80,000.00 per year
Benefits:
Employee discount
Schedule:
Monday to Friday Shift work, Weekend availability
Work Location:
In person
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