Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.Job Title: CS&L CDT ManagerTravel Required?: Travel - 25% of timeDate: 2 Apr 2025HybridNo Relocation Assistance OfferedJob Number#166314 - Sao Bernardo do Campo, Sao Paulo, BrazilWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.Objective:Enhance customer satisfaction by fostering strong partnerships through collaboration and proactively managing every aspect of the order processing journey, from entry to delivery. Drive efficiencies and improve customer outcomes by leveraging collaborative initiatives and advanced data analytics. Support the sales team to ensure seamless, efficient service.Main Responsibilities:Conduct regular meetings with channel customers based on their unique needs (weekly, bi-weekly, monthly) to strengthen relationships and identify opportunities for improvement.Identify and act on opportunities to optimize the order process, including entry, release, invoicing, and delivery, collaborating with clients, operational, and commercial teams.Analyze client order patterns to ensure top-tier service levels, addressing issues such as pricing discrepancies, quota overruns, and order errors.Maintain daily communication with the sales team to assist with queries and ensure alignment for superior customer service.Oversee delivery processes and troubleshoot issues with the Transport Tracking team, especially during quarter-end months.Engage in collaborative programs with key clients to evaluate service indicators (e.g., service level, punctuality, lead time, etc.) and identify improvement areas.Critically review customer portfolios to assess active orders, communicate status updates, and ensure accurate future order placement.Lead the Pharma channel's Service Level initiative alongside Demand Planning, Inventory, and SNP teams to maintain availability of key items.Participate in quarterly sales meetings to align on channel objectives and highlight current Customer Service and Logistics issues.Attend JBP/JVC meetings with clients to synchronize annual objectives.Lead collaborative order management program with specific customers focused on stockout reduction and trade inventory optimization.Skills:Strong analytical and negotiation abilities.Strategic thinking with an external perspective.Prioritization skills.Effective communication and stakeholder engagement (internal and external).Passionate about environmental sustainability.Digital and Analytical Skills:Proficiency in SAP HANA/APO, BI Excel, Google tools.Experience with Snowflake, RPA, DOMO.Data analytics expertise.Relationship:Internal: E2E, HR, Marketing, Customer Development, Finance, Division CS&L.External: Customers' logistics and commercial teams.Requirements:Bachelor's degree in Engineering, Business Administration, or related fields.Solid experience in customer service.Advanced English proficiency.Proficiency in Google Sheets, Excel.Preferred:Project management and organizational skills for managing cross-functional initiatives. Strong leadership skills. Strong Data & Analytics Skills.Our Commitment to Diversity, Equity & InclusionAchieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.#LI-Hybrid
#J-18808-Ljbffr