We seek a highly motivated, energetic, and goal-oriented Customer Support Specialist to join our growing team.In this role, you’ll:Manage support tickets via live chat and other communication channelsProvide a quality customer service experience in a timely and professional manner, and serve as the product expert to increase customer satisfaction and loyaltyGather detailed information to assess reported issues properly, troubleshoot potential bugs, and collaborate with the rest of the team for product improvementCreate first-class documentation for our knowledge base and materials to support onboarding effortsReach out if you are:Highly proficient in spoken and written English & PortugueseA natural problem solver with a positive attitude who enjoys interacting with and helping peoplePassionate about working in a startupHighly organized and proactive in communicating with teams across different time zones in a fully remote working environmentInterested in building a career in online customer service roles in the long run, especially with a SaaS productAvailable for working full time (5 weekdays, 45 hours)Nice to Have:Previous experience in customer service, with a strong understanding of customer needs and expectationsFamiliarity with customer support tools (Intercom, Zendesk, HubSpot)Proficiency in additional languages, such as SpanishExperience working in a B2B SaaS environmentWhy you'll love working at UserGuidingUserGuiding is a VC-backed Startup operating with a 100% remote team. We compete as a challenger in the rapidly growing global onboarding market and have earned the trust of 2000+ companies worldwide. We are committed to providing a work experience where all employees are treated as individuals and offered fair and equal opportunities no matter their background.We will offer you:Competitive salaryPerformance bonuses100% Remote & flexible workingAccess to required hardware and softwareAccess to educational content and events for career developmentRecruitment Process:You will have a 30-minute initial interview where we will evaluate your skills and fit for the company culture & role.You will be assigned a task related to the product, where we will evaluate your research skills and creativity.You will have a final interview with the department head.