VMS Specialist/Client Relationship Manager
Key Responsibilities:
* Provide on-site technical support to resolve IT incidents efficiently.
* Monitor and maintain equipment and IT infrastructure to ensure optimal performance.
* Assist local users with IT-related issues, offering hands-on support and guidance.
* Perform preventive maintenance tasks, including system updates and security checks.
* Manage and coordinate critical service requests, ensuring timely resolution and escalation when needed.
Expected Outcomes:
* Operational Continuity: Ensure uninterrupted local processes, particularly during coverage periods such as employee vacations.
* High-Quality Support: Deliver efficient and effective technical assistance with rapid response times and problem-solving capabilities.
* Reliable IT Operations: Minimize disruptions to IT systems and infrastructure at assigned locations.
* Transparent Reporting: Document incidents, resolutions, and actions taken, providing detailed reports for service monitoring and accountability.
Qualifications:
* Proven experience in IT support, system maintenance, and troubleshooting.
* Strong problem-solving skills with a focus on user satisfaction.
* Excellent communication and coordination abilities.
* Knowledge of IT infrastructure and security protocols.
Seniority Level: Associate
Employment Type: Contract
Job Function: Information Technology
Industries: Computer and Network Security
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