We strive to create a better world
At SAP, we empower individuals to bring out their best. Our company culture values collaboration and a shared passion for making the world a better place. We focus on building the foundation for tomorrow's success and creating a workplace that celebrates diversity, flexibility, and purpose-driven work.
Your key responsibilities
* Craft User-Centric Content: Develop, design, and test user assistance content for WalkMe, ensuring it guides and empowers users to achieve success with our solutions.
* Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers to integrate content into the user experience, exchanging feedback on structure, interaction design, and assistance needs.
* Maintain Content Quality: Regularly update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals; proofread and edit content for usability, readability, and linguistic correctness; support UA team members in planning, implementing, and coordinating their WalkMe content.
* Champion Content Best Practices: Advocate for and implement content standards and best practices across the product team; participate in projects to improve UA tools, processes, and content.
About the role
As a Senior User Assistance Developer, you will work closely with stakeholders in different roles at SAP Ariba (Procurement), applying agile principles to ensure timely delivery of relevant User Assistance deliverables, with a strong focus on in-app help, specifically WalkMe. You'll also work on multimodal delivery (videos, interactive graphics, etc.) and are encouraged to leverage AI technology.
Your background
* Several years of experience in content design, UX writing, and user assistance, ideally as a UA developer at SAP.
* Ideal first-language proficiency in English or excellent written and spoken English.
* Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content, and a strong ability to simplify complex information.
* Experience in creating and publishing UA deliverables, especially in-app help content, and experience with DITA CMS.
* Strong organizational skills, with the ability to meet tight deadlines, deliver on time, and ensure high quality in a fast-paced environment.
* Flexibility and a readiness to communicate with team members and to participate in knowledge transfer.
* A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users' needs.
Join a diverse team
We are a team of colleagues collaborating across countries and time zones to bring the very best in User Assistance to all SAP Ariba users.
Become part of our community
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Inclusive work environment
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.