Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are looking for a Cloud SP Representative who is ready to join our mission in creating a #CyberFit future!The Cloud SP Sales Representative is a dynamic role within Acronis, reporting to the Cloud Sales Chat Project Manager or Team Leader.
This position is pivotal in driving engagement and satisfaction of breadth partners and PayG partners throughout their lifecycle.
Key responsibilities include managing incoming chats, providing technical guidance, creating upsell opportunities, and maintaining high-quality partner interactions.
The role requires a blend of sales acumen, technical knowledge, and excellent communication skills to effectively support and grow Acronis's partner network.Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment.
Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.WHAT YOU'LL DOConnect with Acronis breadth partners and PayG partners using approved tools, including but not limited to Avaya, Zoom, Outlook, and GainsightPut maximum efforts to avoid churn and retain partnersCooperate with related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.Document all activities in SalesforceUnderstand and effectively communicate Acronis brand messages to prospectsUnderstand key competitors and effectively communicate Acronis product/solution differentiatorsReceive coaching feedback and participate in individual coaching sessionsPass obligatory quarterly upskill training sessionsEnsure breadth partners and PayG partners are engaged with Acronis, including:Backing up customer's or their own dataConsuming services on or above their monthly commitmentProtecting workloads and adding new onesPassing certificationsLogging into the Management Console, Partner Portal, and AcademyAnswer incoming chats and assigned casesProvide partners with guidance onUsing Acronis Cyber Protect Cloud servicesConfiguring protectionAdding customersAdding Advanced PacksManaging quotasAnswering billing and licensing questionsCompliance requestsPartner Program and certificationsUpgrades/Downgrades/Cancelation/Sign-upsDrive partner engagement and satisfaction throughout the entire partner lifecycleBe creative and curious – qualify partner based on their current consumption, current and past chats, offer relevant services for upsell opportunities.Demonstrate ability to multitask, working on 2-3 chats simultaneously, while following up on dozens of opportunities weeklyWHAT YOU BRINGGood understanding of the Service Provider business model, proficiency in Cloud SaaS: Cyber Security, Data Protection, RMM/PSASales aptitude with a focus on identifying and pursuing upsell opportunitiesAbility to multitask efficiently, managing multiple chats simultaneously while following up on numerous opportunitiesCreative problem-solving skills to qualify partners based on consumption patterns and chat historyFamiliarity with CRM systems, particularly Salesforce, for accurate documentation of all partner interactionsAbility to understand and effectively communicate complex technical concepts to partners of varying expertise levelsCustomer service orientation with a focus on maintaining politeness and helpfulness in all interactionsAbility to work independently while also collaborating effectively with cross-functional teamsResilience and persistence in partner engagement and retention effortsAnalytical skills to interpret partner data and tailor engagement strategies accordinglyFluent in English and Spanish/Portuguese*Please submit your resume and application in EnglishWHO WE AREAcronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users.
Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.
Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve.
Mutual trust, respect and belief that we can contribute to the world every day are the cornerstones of our team.
Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business.
We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.Acronis is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.#LI-MK#J-18808-Ljbffr