Application Support Engineer DRIMCO GmbH, Germany (Focus: Enterprise Software Product, Docker, Linux, Windows, Scripting) Start: Immediately | Location: Americas (Brazil, Mexico, USA) | Full-time / Contract Overview Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies.
We are seeking a talented Application Support Engineer to join our team, initially as a contractor.
The primary focus of this role will be maintaining and supporting our product DRIM.
The ideal candidate will have a strong background in systems administration, with expertise in Windows Server, Linux, and Docker.
In addition to technical proficiency, excellent communication skills and a customer-centric mindset to effectively support our clients and ensure the smooth operation of the DRIM Software is a very beneficial quality.
Please find below the full job description: About You Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Minimum of 5 years of experience, with a proven focus on supporting and maintaining enterprise applications in on-premises environments.
Strong expertise in Windows Server and Linux environments, including installation, configuration, and troubleshooting of applications.
Understanding what a database is and how to manipulate data inside.
Proficiency in Docker, with hands-on experience deploying and managing containers in production environments.
Has proven record working with private cloud solutions running on Azure or AWS, having good knowledge these cloud providers.
Excellent problem-solving skills and the ability to think critically under pressure to resolve complex technical issues.
Know what documentation is and has good knowledge of documentation systems (such as Confluence, SharePoint, Service-Now) Ability to adapt to each unique customer environment and provide effective solutions to their requests.
Exceptional communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
Brazil, Mexico or USA residency is required, preferably as close as possible in the EST timezone.
Fluency in English is obligatory; knowledge of other European languages is also a bonus.
Experience of 3+ years in using scripting languages such as Bash, PowerShell, Python in day to day operation would be a bonus Responsibilities Serve as the primary point of contact for supporting and maintaining DRIM software deployed at our customers' on-premises locations.
Collaborate with internal and external stakeholders to understand their unique requirements and provide tailored solutions to meet their needs.
Manage the regular maintenance tasks, including software updates, patches, and upgrades, to ensure the stability and security of the application.
Manage the monitoring of the system performance and troubleshoot issues to identify root causes and implement timely resolutions.
Coordinate with internal teams to escalate and resolve complex technical issues, ensuring timely and effective communication with customers throughout the process, thus holding the SLAs.
Develop and maintain documentation, including configurations, installation guides, troubleshooting procedures, and best practices, to facilitate knowledge sharing and support efficiency.
Provide training and guidance to stakeholders on how to use the application effectively and optimize its performance.
What we offer Learning opportunities and contribution into the next generation AI product Freedom, flexibility, and ownership in development Remote working style (contracting) Work alongside experienced researchers and product developers A competitive and above-average salary package Interested: Please share your detailed CV with the email address below.
Please, only apply if you are a resident of Brazil, Mexico or USA (you must have the right to contract in those countries) Contact: Costin Cozan (******) DRIMCO GmbH Am Moosfeld 13, 81829 Munich Germany