About Us
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover virtually anything. Our diverse team of professionals is working together to accelerate new seller acquisition through the New Seller Hub in Latin America.
We are looking for a highly motivated and detail-oriented individual to join our Seller Marketing LATAM team as a Seller Marketing Associate. This role will focus on lead engagement, registration, and verification in a high-volume environment for Brazil.
About the Role
In this position, you will provide prompt, efficient, and high-quality service to Amazon leads and sellers via email, phone, and chat. You will demonstrate ownership of every seller interaction to achieve successful first-time resolution on all contacts.
You will work independently while utilizing departmental resources, policies, and procedures. Your goal will be to maintain high performance metrics such as quality, productivity, first contact resolution, and attendance.
Responsibilities
* Registration and Verification: Specialize in registration, verification, and listing requirements and processes for Amazon Brazil.
* Seller Support: Provide prompt, efficient, and high-quality service to Amazon leads and sellers via email, phone, and chat.
* Problem-Solving: Demonstrate ownership of every seller interaction to achieve successful first-time resolution on all contacts.
Requirements
* Language Skills: Bilingual English/Portuguese with 90% proficiency in both languages.
* Education: College degree or currently in the last year of obtaining an undergraduate degree.
About Our Culture
We value diversity and inclusivity in our workplace. If you have a disability and require accommodations during the application and hiring process, please visit our website for more information.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.